SHIPPING + FAQS

Shipping

• Shipping is calculated individually for each country at the checkout. The good news is that we offer FREE SHIPPING for orders in the U.S.
*Promotional or Free Gift items may carry additional shipping and handling costs per item.


• Delivery time: Processing an order usually takes 2-7 days business days; once your order has been processed you will receive a shipping confirmation email. Standard shipping is 2-4 weeks, depends on the product. We are making all efforts to ship your product as as soon as possible.

*International customers may be charged customs fees and duties. Please contact your local city/country office for information on what these charges might be.


• To find out more information please contact customer support at Info@WildOneKids.com

FAQs

• Where is the store based?
We do not have a physical store. But our online store is based in California.


• What is this store’s return and exchange policy?
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and with all tags attached.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

• Do you accept orders placed outside of the US?
Yes we currently ship internationally to select countries.
Please note all prices are in USD and will be charged in USD. We do not handle conversions and will not be able to refund orders placed for conversion issues.

*International customers may be charged customs fees and duties. Please contact your local city/country office for information on what these charges might be.

• How long will it take to receive my order?
Orders typically arrive within 2 weeks (business days) depending on location, inventory stock and if the item is handmade/custom printed.
Backordered items can take an estimated 2- 4 weeks to arrive.
International orders can take an estimated 3 - 4 weeks to arrive.
Orders can sometimes be split into two or more deliveries. We will advise you by email if your items have shipped separately.

• What are your shipping costs?
All items are FREE within the US.
International retail items ship for $20- $32 USD or less.
*Promotional or Free Gift items may carry additional shipping and handling costs per item.


• I sent an email and no one has responded. Help?
All emails are answered within 24-72 business hours depending on volume. Emails are answered Monday-Friday 8am-8pm EST. All emails sent after or before that time will get a response within 24 - 72 business hours or on the next available business day.


• Do you have an Instagram Page?
Yes, Please follow us at WildOneKids


• Do you have a Facebook page?
Yes, Please follow us at wild.one.kids.outwear


• How do I pay for my order?
We accept Visa, Mastercard, Discover, American Express, Diners Club, Ipay and PayPal.


• What if something is wrong with my order?
If you have a problem with an order from this store, please contact the store directly at info@WildOneKids.com